Shipping and Delivery Policy

This shipping and delivery policy applies to all orders purchased from us.

Reference to business days in this policy, will mean the days of Monday to Friday (excluding and public or bank holidays).

The delivery estimates provided will run from your order being dispatched. We will usually dispatch orders within 1-3 business days (subject to our stock and availability).

1 Shipping Information

Delivery Locations 

Orders to the Highlands, further afield or remote islands may incur additional shipping costs. Any orders to these locations may also have different delivery times to those stated below. We will notify you of any changes of these matters, either at the time of placing your order; or in any event, prior to the dispatch of your item/s.

Shipping Method

All of our orders are shipped via Royal Mail tracked 48. You will be provided with tracking details once your order has been dispatched and can be viewed here, Track your Item | Royal Mail Group Ltd

Timeframe

Within mainland UK, your order will usually be delivered within 2 working days from the date of dispatch. For orders to the E.U/Europe, will be sent by International Tracked and can take between 3-5 business days from dispatch. The rest of the world, can take between 6-7 days from dispatch.

Delivery Costs

The delivery fee is added at checkout. Please note that large orders or orders to remote/further afield locations may attract additional shipping costs. You will be notified before your order is dispatched should this be the case.

2 Delays

We will make sure, as far as reasonably practicable, that your order is delivered in accordance with the above timeframes. Please note that we will not be responsible  for any orders that are delayed by events which are beyond our reasonable control, such as poor weather conditions, carrier strikes and delays.

If you have not received your order within the anticipated timeframe, please consult any tracking information provided by the courier. If you cannot access any such tracking information or have any further questions about a delayed order, you can contact us by email at, readybricks.@outlook.com.

Further information on Royal Mails' delivery times can be found here, Royal Mail Weekday and Weekend Delivery Times

If you believe your order has been lost, please contact us by email, at readybricks@outlook.com and please provide the following information:

i. providing the full and accurate delivery address when you placed the order;

ii. providing any further relevant delivery instructions;

iii. engaging with any requests made by the courier for information;

iv. collecting an order from any parcel shop or drop-off point within any required timeframe imposed by the courier.

We will usually make enquiries with the courier to establish whether an order has been lost in transit. Upon confirmation that the order has been lost, we will typically commence the process of issuing or refund or replacement order.

If you would like to return an item because it has been damaged in transit, please consult our returns policy.